Policies and Procedures

AHC-IS goals in desktop support are:

• To make exchanging information efficient.
• To minimize the amount of time and effort required to resolve computer problems.

In order to achieve these goals, AHC-IS offers formal desktop support services to offices/areas within the Academic Health Center. AHC-IS believes that this action makes it easier for individuals and offices to share information across the organization.

Below are policies, procedures, and standards to which AHC-IS ascribe:

#3001 - Workstation Support Standards
#3005 - Equipment Disposal
#3007 - Password Policy
#3014 - Purchasing Policy
#3032 - File Storage Standards
#5021 - Backup Recovery
#9001 - AHC Server Standards
#9002 - AHC Workstation Standards
Privacy Workstation Standards (pdf)
Epic Implementation (pdf)